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Terms & Conditions

Effective Date 01/2025

 

Welcome to Elena's Tamales! By accessing or using our website, services, or products, you agree to comply with these Terms & Conditions. Please read them carefully. If you do not agree, please refrain from using our services.

 

1. General Information

These terms govern your use of our services, including dine-in, takeout, delivery, and online ordering.

 

2. Ordering Policy

  • Advance Orders: All orders must be placed at least 24 hours in advance to ensure freshness and quality.

  • Order Confirmation: You will receive an email or SMS confirmation once your order is placed. If you do not receive confirmation, please contact us immediately.

  • Modifications: Any changes to orders must be requested at least 12 hours before the scheduled pickup or delivery time.

  • Cancellations: Orders canceled less than 12 hours before the scheduled time may be subject to a cancellation fee.

 

3. Delivery Policy

  • We partner with third-party services, including DoorDash and Uber Eats, for delivery. By using these services, you agree to their respective terms and conditions.

  • Delivery times are estimated and may vary due to traffic, weather, or other factors beyond our control.

  • Once the order leaves our premises, we are not liable for delays, damages, or missing items caused by the delivery provider.

 

4. Refunds and Returns

  • Food Items: Due to the perishable nature of our products, we do not accept returns or offer refunds for food items, except in cases of:

    • Incorrect items delivered.

    • Quality concerns verified by our team.

  • Refund Requests: Must be submitted within 24 hours of receiving your order. Contact us at [Insert Email/Phone].

 

5. Allergens and Special Dietary Requests

  • Our kitchen handles common allergens, including nuts, dairy, and gluten. While we take precautions, cross-contamination may occur.

  • Customers are responsible for informing us of any allergies or dietary restrictions when placing an order. We will do our best to accommodate, but we cannot guarantee allergen-free products.

 

6. Intellectual Property

  • All content on our website, including text, images, and logos, is the property of Elena's Tamales and may not be used, reproduced, or distributed without written permission.

 

7. Privacy Policy

  • Your personal information, including contact details and payment information, is protected under our Privacy Policy. We do not sell or share your data with third parties, except for processing your orders (e.g., delivery services).

 

8. Limitation of Liability

  • Elena's Tamales is not responsible for:

    • Personal injuries, illnesses, or allergic reactions resulting from consuming our products.

    • Losses or damages arising from technical issues, third-party delivery delays, or force majeure events.

 

9. Governing Law

These terms are governed by the laws of the State of California. Any disputes shall be resolved in the courts of California.

 

10. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Changes will be effective upon posting to our website. Continued use of our services constitutes your agreement to the updated terms.

By using our website or services, you agree to these Terms & Conditions. Thank you for choosing Elena's Tamales!

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