RETURN POLICY

Effective Date: 01/2025

At Elena’s Tamales, we take great pride in providing fresh, high-quality food to our customers. Due to the perishable nature of our products and in accordance with California laws and restaurant industry regulations, we do not accept returns or exchanges on any food items.

Non-Returnable Items

Prepared Food Items: All tamales, beverages, and other prepared products are non-returnable once they leave our premises or are delivered.
Third-Party Delivery Orders: We are not responsible for the condition of food once it has been picked up or delivered by third-party services, such as DoorDash or Uber Eats.

Refund Policy

While returns are not allowed, we will address concerns related to quality or order accuracy on a case-by-case basis. Refunds or replacements may be issued in the following circumstances:

Incorrect Items: If you receive an item different from what you ordered, please contact us immediately.
Quality Issues: If you believe there is a quality issue with your order, please notify us within 24 hours of receipt.

Phone: [Insert Phone Number]
Email: [Insert Email Address]
Please provide your receipt or order confirmation and a description of the issue.

Special Dietary and Allergies Notice

Customers are responsible for informing us of any allergies or dietary restrictions when placing an order. While we take precautions to minimize cross-contamination, our kitchen processes common allergens, and we cannot guarantee allergen-free items. No refunds or exchanges will be granted for allergic reactions or failure to disclose dietary restrictions.

Policy Agreement

By completing your purchase, you acknowledge and agree to this return policy. We appreciate your understanding as we strive to maintain the highest quality standards for our food products.